FAQ

How does CanEx Work?

It’s simple! Browse the menu of premium cannabis products and select the items your would like. After you submit your order, you’ll receive a text with CanEx order tracking information.

When will my order arrive?

We strive to have all orders executed within the hour. More specifically, how long it takes depends on where you are, the time of day and the traffic. Most orders arrive in well under an hour.

Do you have a physical location?

No, we do not. CanEx is a licensed dispensary that only delivers. Browse our complete line of products here.

What if I like a product you don’t carry?

We really appreciate feedback, and will continue to make a sincere effort to carry the products our customers want!

Do I need a prescription or license?

No you do not need anything like that in California. You do need to be 21 years old. It’s a simple process that takes less than five minutes.

What does your packaging look like?

Our packaging is very discreet and clean-looking. We do everything within our power to protect your privacy. Also, our delivery vehicles are discreet, with no external branding or messaging.

What is your delivery range?

We deliver in San Bernadino, San Diego, Riverside, Los Angeles, Ventura and Orange County.

What kind of payment do you accept?

We accept cash or credit cards for delivery orders. All credit cards must have a chip in order for us to process. If you choose to pay with cash, exact change is greatly appreciated. For their safety, CanEx bud-tenders make sure that they carry minimal change.

Do I have to create an account to begin?

No. Feel free to check out as a guest.

Can I pre-order?

Great question! We are happy to announce that you may order in advance. Just indicate in the memo section on your order the exact time desired and we will be there within the hour. Please be advised that we only deliver between 10:30am and 10pm.

Are discounts/promos available?

Yes! All published CanEx discounts apply during their stated durations.

Can I change my address after ordering?

No, your CanEx bud-tender will head to the destination that you entered when you placed your order. Please make sure you’re there to receive it.

What is your return policy?

CanEx will exchange damaged or defective cannabis products or cannabis-related accessories for up to five (5) days after purchase. To be eligible for an exchange, any damaged or defective cannabis products or cannabis-related accessories must be accompanied by the original receipt. All non-damaged cannabis product or cannabis-related accessories sales are final. All exchanges shall be at the discretion of CanEx. Refunds are not permitted.

Can I tip my bud-tender?

Of course, but we do want you to know that our drivers are compensated fairly.

Can I get delivery to my workplace?

We are happy to deliver to you. Please make sure there is no issue with it at work.

Can my friend accept delivery for me?

NO. We are only allowed to deliver to the person who placed the delivery order.

Can you pick up a pizza?

At this time our services are limited to only the merchandise/product ordered from our website.

What else?

Just get ready to enjoy the premium products and excellent service from CanEx. Please note that you are responsible for being present for deliveries. Also, we reserve the right to refuse service.

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